Condom Kingdom - Help

ONLINE SHOPPING HELP
I Have Never Purchased Online Before - Is It Safe?
Condom Kingdom supplies you with a secure session within our shopping checkout. You will notice a padlock icon on the base of your browser when you enter our 'checkout' area. This indicates that all information entered in the session is transmitted on a secure server. Shopping Online is just as safe and secure than at any other time you may use your credit card to make a purchase.

How Do I Add To My Shopping List?
To make a purchase you need to have added items to your shopping cart. You do this within a
particular products page, by adding the item to your cart by clicking the 'add to cart' or 'Buy Now' button. When the product is added to your shopping cart, 'Item Added' will appear.

5 STAR RATING GUIDE
Condom Kingdom Star Ratings
Condom Kingdom staff regularly debate over some of the products we stock, with some claiming honours while others are tossed away like yesterdays lunch. We love our staff and their opinions, so we developed the Star Rating Guide. We ask our staff to assess each product between one and five, for quality, reliability, fun factor, ease of use, affordability and their general overall feelings towards the item. As you can imagine, sometimes this is frustrating, though more often than not, absolutley hilarious! Once we have gathered the ratings we take a median average and our final Star Rating is revealed. We aim to be as honest as possible to our customers so there are no hidden surprises when you get your order home.

PROCESSING THROUGH THE CHECK-OUT
Member Sign In
If you are a registered member of Condom Kingdom enter your username (email address) and
password to begin the checkout process. This is the easiest and best way to shop with us. Checkout is faster and you will receive the continuing benefits that we offer our members (i.e; special free postage promotions, email updates etc).

If You Forget Your Password
If by chance you forget your password, you can have it reset. You will need to provide your
'username' (which is your e-mail address), which was used when you first created your account. Your account password will be generated and sent to your e-mail address.

Become A Subscriber
There are many great reasons to become a subscriber with Condom Kingdom. You can choose to receive our e-mail updates & newsletters, you will be notified of special online sales and receive periodic delivery discounts. You can change your password for increased security, and reset it if you have forgotten it. It also makes it easy to place an order at Condom Kingdom. We have an easy step by step 'checkout' system, and members enjoy a quicker checkout with their personal information and delivery details saved for future reference. Don't forget that you can contact a member of our team to assist you (via email) should you need help.

SENDING GIFTS
How do I send an order as a gift to someone?
You can send a gift to someone using the same method you would to make a purchase for yourself. When you enter the checkout, replace your address details with the receiver's address details and the goods will be delivered there. In the 'Special Instructions' field please indicate indicate that the order is a gift. We will send the receipt with the purchase to the specified friend or family member without listing the prices. If you want - you can add a message to go with your gift and it will be sent with the parcel.
In case there are problems during delivery, we require a contact name, phone number and address of the gift recipient. Only under extreme circumstances would we contact the recipient.

How do I send a gift voucher?
You can purchase Condom Kingdom gift vouchers for your friends & family. They are sent 'electronically' through e-mail. When the Condom Kingdom voucher is sent it is forwarded to the receiver's e-mail address and can be redeemed using a code which is enclosed within the e-mail.

To purchase a Condom Kingdom Gift Voucher online simply go to the 'checkout' to pay for your goods. You will be asked to enter the receiver's e-mail address, name and a short message. The Condom Kingdom Gift Voucher e-mail will be sent after the payment process is completed. You can also combine an order for yourself while sending a gift voucher(s) to others. The Condom Kingdom Gift Voucher(s) are sent as e-mails and your order is sent to you. Condom Kingdom makes it easy to shop every time!

Please Note: Condom Kingdom Gift Vouchers are valid for 12 months from the purchase date and are issued in Australian dollars. Condom Kingdom Gift Vouchers purchased through the Internet can only be redeemed through the Internet and CANNOT be redeemed through our Condom Kingdom retail stores.

How are Gift Vouchers redeemed?
Condom Kingdom Gift Vouchers can be redeemed through this site at any time using the code that is sent with the certificate e-mail.

Do I have to use the total amount of the Condom Kingdom Gift Voucher at once?
Yes. You can however use the Condom Kingdom Gift Voucher and split the order amount with a credit card (i.e: Visa, MasterCard).

PRICING

What is the Condom Kingdom Pricing Policy?
Condom Kingdom is the most popular, best value online adult store. Occasionally, our pricing may be slightly different due to special promotions or mark downs that are only available through our online store or retail outlets. Special product markdowns or promotions that appear within our online store are only available when ordering online unless otherwise stated.

GST?
All prices in the online store include GST.

ORDER PROCESSING & AUTHORISATION
All Condom Kingdom orders will be processed within one business day, during normal working hours; 10am - 4pm, Monday to Friday AEST.

Once you have made a purchase and your Credit Card has passed verification you will automatically receive an Email Confirmation which will include your Order Number, Purchase details, Shipment details, any of your special delivery instructions and the Total Order value, including applicable Freight charges. Please understand no COD's or any other form of payment will be accepted.

FOR MORE INFORMATION:
Should you wish to discuss your order/s with a online service representative you can email us at service@condomkingdom.com.au. We will try to respond to your email immediately during normal business hours (Mon-Fri 10am - 4pm). Please allow 24-48hrs response time during week-end periods. 

PRICING & SAFETY
CREDIT CARD SECURITY

How Safe Are My Credit Card Details?
When you click the 'Buy Now' button, we send the transaction directly to the bank using the latest SSL V3 encryption standard. We do not share those details with any third parties. Unlike giving credit card details over the phone, our online system automatically encrypts all your details.

How secure is my transaction?
Condom Kingdom supplies you with a secure session within our shopping 'checkout'. You will notice a padlock icon on the base of your browser when you enter through to the 'checkout'. This indicates that all information entered in the session is secure.

Cards can I use at Condom Kingdom?
The following forms of payment are accepted at Condom Kingdom: Visa, MasterCard and AMEX. Please be aware, no COD's or cheques will be accepted.

Credit Card Statement?
To ensure you absolute discretion all credit card transactions will appear as Licensed Pty Ltd, not Condom Kingdom.

How do I make a Direct Deposit?
When you enter the check out you can choose your payment method. Please select Direct Deposit. Your bank details will not be stored by us. Each orders details are sent directly to the financial institution we use. Once the payment has been confirmed and the funds processed we will dispatch the goods. Please be aware that orders paid via Direct Deposit will only be dispatched once Condom Kingdom has received payment. Delivery for orders may be delayed due to fund transfers or processing time. We endeavour to dispatch your goods promptly, though Direct Deposit is the slowest form of payment. Please add approximately 24-48hrs to
regular delivery times. Condom Kingdom does NOT accept cheques or COD (cash on delivery).

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Customer Testimonial

What can I say! I wasn't even aware there was such thing as a couples vibrator!?!?? My boyfriend introduced me to the We-Vibe 3 just recently which he purchased from this site!! I must say a big THANKS :) xxx Although I was a little freaked out that my boyfriend had the tenacity to assume I would be interested in sex aids, because I have always had a more traditional sex-life, the We-Vibe 3 is just phenomanal and I couldn't recommend it more. I have just spent the past hour devouring some of the other juicy products that are available on Condom Kingdom, so much more stuff than just condoms!! I am probably a bit amused by some of the funny shapes and sizes, though maybe I have just had a sheltered upbringing. My mother would die at some of the gizmo's and sex toys you have on offer! The novelty items are absolutely hilarious, I will be back when its his birthday in a couple fo weeks! Anyway, thanks again for your great site. My boyfriend and I have found some of the best sexual sensations we have ever encountered, all thanks to a little bravery on my boyfriends behalf and me opening my eyes to a new world of pleasure. Have a super fun day and believe me, the We-Vibe 3 is amazingly amazing xxx

Dual Sensations, Seaforth, SA